TKI®
Manage conflicts effectively with the Thomas-Kilmann Conflict Mode Instrument
TKI® (Thomas-Kilmann Conflict Mode Instrument) is one of the world’s best-selling conflict management tools. This widely used conflict resolution model identifies five distinct styles for handling conflicts and provides individuals and teams with practical strategies for reaching constructive conflict-management solutions. By increasing self-awareness of your default approach to conflict, TKI empowers you to choose the most appropriate style for any situation and fosters a more collaborative working environment.
The TKI® questionnaire is quick, user-friendly and accessible, offering valuable insights and actionable results to anyone seeking to resolve conflicts more effectively. By exploring alternative approaches to conflict, the tool helps people reframe and de-escalate tensions, reframe challenges, and turn disagreements into opportunities for growth and improved collaboration. Despite its robust theoretical foundation, you do not need to be an expert in conflict resolution to use TKI successfully.
What are the benefits of the TKI® tool?
No prior knowledge or expertise required
Fast and accessible – simple to apply and easy to understand
Helps prevent the costly legal repercussions of workplace conflicts
Cost-effective in-house option, saving time and money
Wide application – can be used for both teams and individuals
Immediate, actionable results that transform potentially damaging conflicts to foster constructive difference
Reliable insights for sustainable conflict resolution
TKI® provides results you can rely on, backed by a research that underpins its potential in conflict management. The conflict instrument assesses individuals’ and groups’ approaches to conflict against five conflict handling modes, highlightinh preferred strategies in conflict and their impact on conflict outcomes. It also suggests specific practical tactics for conflict resolution and promotes a positive and constructive, collaborative environment, for teams and individuals.
What does the TKI® assessment measure?
TKI® helps you understand your preferred approaches to handling conflicts. The asessment tool identifies five distinct conflict-handling modes, each defined by two key dimensions: assertiveness – the degree to which you seek to satisfy your own concerns – and cooperativeness – the extent to which you seek to satisfy the other person’s concerns.
These dimensions form the framework for recognising and reflecting on your responses to conflicts in various situations.
Any questions?
