Conflict Management Training with TKI®

What is the course about?

On the course Conflict Management Training with TKI®, you will learn how to use the conflict-resolution model to deal positively with conflicts. Equipped with practical skills, you will be able to facilitate others to apply different conflict-handling styles according to the situation. By showing people alternative ways to resolve conflicts, rather than always reverting to their default conflict-resolution strategy, you will empower them to seek positive outcomes from conflict situations, boosting productivity and reducing the need for mediation.

Who is the course for?

The course is ideal for HR managers, line managers, and team leaders who wish to enhance their conflict management skills using the TKI® framework. Whether you are responsible for facilitating difficult conversations, supporting teams through challenges, or developing positive conflict resolution strategies, this workshop will equip you with practical tools and techniques.



1 day online workshop

Equivalent to 7 hours.



£495.00 ex VAT

10% discount when registering with a colleague or signing up for more than one course.



Certificate

Get a certificate upon completion marking your newly acquired expertise.



Delivered by professional TKI® trainers

Trainers with in-depth experience of using and interpreting the TKI.



Option for in-house course

Flexible dates.

Harnessing conflict in the workplace

Learn how to deliver fast and effective conflict resolution with the Thomas–Kilmann Conflict Mode Instrument in just one day on this virtually-delivered programme.

Boost your conflict management skills with TKI®

Join our interactive online workshop to gain practical skills in conflict resolution using the TKI model. You'll learn to recognise workplace conflict early and understand differing perceptions and responses. Discover the five TKI conflict-handling styles through engaging exercises, including role-play and prompt cards, and explore strategic ways to resolve real workplace scenarios.

The workshop offers a lively mix of individual and group activities, regular breaks, and tailored approaches to suit diverse learning styles. You'll immediately be able to assess and respond to conflict with individuals and teams, increase your awareness of natural conflict management styles, and use simple techniques to run your own course with the TKI tool. Plus, hear inspiring conflict management success stories and learn how to turn conflict into a positive force for innovation within your organisation.

Practical information about the course

The course runs for 1 day. The price is £495.00 ex VAT, invoiced prior to course start. A 10% discount is available when you register with a colleague or when you sign up for more than one course. The course fee includes all training materials. See all frequently asked questions here.

The course can also be delivered as a company-specific programme. Contact us for a non-binding offer.

Read all terms and conditions at registration

INVOICING

An invoice will be sent at the point of registration on the course, with a 14-day payment deadline. All invoices are subject to VAT.

MATERIALS

Access to one set of official course-specific materials from The Myers-Briggs Company is included in the course fee.

For in-person courses, the materials are provided in hard-copy format at the course venue.

For online courses, materials are provided in digital format where available.

For certain online courses, materials are only available in hard-copy format, or participants may choose hard-copy materials instead of digital materials. In these cases, hard-copy materials will be shipped to the participant, and the following handling and shipping charges apply:

- UK delivery: a fixed fee of £15 + VAT

- Delivery outside the UK: costs vary by location and are confirmed before dispatch

RESCHEDULING

A participant may transfer their booking to another available course date as follows:

- More than 14 days before the course start date: no transfer fee will apply (non-refundable third-party costs, including catering, may be charged where applicable).

- Within 14 days of the course start date: a transfer fee equal to 25% of the full course fee will be charged.

All transfer requests must be made in writing and are subject to availability.

SUBSTITUTION OF PARTIPIPANT

Substitutions can be accepted without charge at any time (subject to any additional material costs) provided that the substitute fulfils the entrance requirements and has completed any pre-course study.
Where hard-copy materials have already been supplied, the original participant should, wherever possible, pass these materials directly to the substitute participant. Additional charges may apply where replacement materials are required.

CANCELLATION

- Up to 28 days before the course start date: cancellations may be made at no charge.

- Between 28 days and 7 days before the course start date, 50% of the course fee will be payable.

- Less than 7 days before the course start date or in the case of non-attendance: the full fee will be payable.

Cancellation requests must be made in writing.

Should a rescheduled course place later be cancelled by the participant, the above cancellation terms apply to the original course start date.

Human House reserves the right to cancel, reschedule, change the venue, or change the delivery format of a course where reasonably necessary. In the event of any such change, the participant may reschedule the booking to an alternative date. If no alternative dates are suitable, a refund will be issued. Human House shall not be liable for any travel, accommodation or other indirect costs arising from any such change.

PERSONAL DATA

Human House and The Myers-Briggs Company will process personal information to provide course materials, maintain certification records, and grant access to learning and assessment systems where applicable. By registering for a course, you acknowledge and agree that relevant personal data may be shared between Human House and The Myers-Briggs Company where necessary for these purposes.

By registering for the course, you hereby permit Human House:

- to retain personal data to maintain certification records, issue replacement certificates, and support you in relation to completed training,

- to contact you regarding relevant training, certification updates, and professional development opportunities.

Where required for the course, your MBTI®/FIRO®/TKI® (as applicable) results may be discussed and used as part of workshop activities and shared with other participants for learning and training purposes.

You may request the deletion of your personal data at any time by contacting us.

ENQUIRIES

If you have any special requirements, please contact training@humanhouse.com for further information.