Conflict Management Training with TKI®
What is the course about?
On the course Conflict Management Training with TKI®, you will learn how to use the conflict-resolution model to deal positively with conflicts. Equipped with practical skills, you will be able to facilitate others to apply different conflict-handling styles according to the situation. By showing people alternative ways to resolve conflicts, rather than always reverting to their default conflict-resolution strategy, you will empower them to seek positive outcomes from conflict situations, boosting productivity and reducing the need for mediation.
Who is the course for?
The course is ideal for HR managers, line managers, and team leaders who wish to enhance their conflict management skills using the TKI® framework. Whether you are responsible for facilitating difficult conversations, supporting teams through challenges, or developing positive conflict resolution strategies, this workshop will equip you with practical tools and techniques.
1 day online workshop
Equivalent to 7 hours.
£495.00 ex VAT
10% discount when registering with a colleague or signing up for more than one course.
Certificate
Get a certificate upon completion marking your newly acquired expertise.
Delivered by professional TKI® trainers
Trainers with in-depth experience of using and interpreting the TKI.
Option for in-house course
Flexible dates.
Harnessing conflict in the workplace
Learn how to deliver fast and effective conflict resolution with the Thomas–Kilmann Conflict Mode Instrument in just one day on this virtually-delivered programme.
Boost your conflict management skills with TKI®
Join our interactive online workshop to gain practical skills in conflict resolution using the TKI model. You’ll learn to recognise workplace conflict early and understand differing perceptions and responses. Discover the five TKI conflict-handling styles through engaging exercises, including role-play and prompt cards, and explore strategic ways to resolve real workplace scenarios.
The workshop offers a lively mix of individual and group activities, regular breaks, and tailored approaches to suit diverse learning styles. You’ll immediately be able to assess and respond to conflict with individuals and teams, increase your awareness of natural conflict management styles, and use simple techniques to run your own course with the TKI tool. Plus, hear inspiring conflict management success stories and learn how to turn conflict into a positive force for innovation within your organisation.
Practical information about the course
The course runs for 1 day. The price is £495.00 ex VAT, invoiced prior to course start. A 10% discount is available when you register with a colleague or when you sign up for more than one course. The course fee includes all training materials.
The course can also be delivered as a company-specific programme. Contact us for a non-binding offer.
Sign up for the next course on Conflict Management using the TKI®
| Name | Date | Location | Price | |
|---|---|---|---|---|
| Conflict Management Training with TKI® #2411 English | 14 Apr 2026 | 09:00 - 17:00 GMT | Online | £495 ex VAT | Sign up |
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